Become a part of our team and help us ensure the highest quality customer service!

We are looking for a customer service quality enthusiast who is ready to improve and develop service quality processes, ensure that every customer contact is flawless, and contribute to the growth of our team. If you have experience in a call center and want to make a real impact, this position is for you!

As a Customer Service Quality Specialist you will be:

• Improving the quality assurance process: Continuously reviewing and optimizing processes to ensure our services meet the highest standards.
• Direct communication with the team: Providing feedback, helping employees improve, and organizing training to help the team achieve the best results.
• Evaluating customer service quality: Listening to calls, reading emails, and monitoring communication with customers through other channels to identify weak spots and ensure their elimination.
• Contributing to projects: Actively participating in projects aimed at improving customer service quality and service processes.
• Constantly updating the knowledge base and processes: Ensuring that the knowledge base, processes, and procedures are continuously updated and reflect company changes.

What we offer:

• A job in a reliable and growing company that is a market leader and always strives for the highest standards.
• Opportunities for both professional and personal development, learning from your colleagues, and facing new challenges.
• A professional and ambitious team with which you can share ideas and contribute to the company’s success.
• Health insurance and additional social benefits.
• Discounts at “Senukai” stores and senukai.lt, so you can take care of your home and family at a better price.
• Additional vacation days so you can relax and recharge.
• Additional allowances for various life events, as we care about our employees and their well-being.
• Additional payments/gifts on different occasions
• Company events

Sounds interesting? We expect you to:

• Have a passionate approach to customer service quality and a desire to improve service delivery processes.
• Have experience in customer service (experience as a team leader, quality specialist, or senior specialist is a plus).
• Be familiar with customer experience management tools (e.g., NPS, VOC) and be able to apply them to assess service quality.
• Have problem-solving skills and be focused on effective solutions and better customer experiences.
• Be able to create and lead training sessions, improving the team’s skills and knowledge.
• Communicate smoothly, be team-oriented, and focused on results.
• Be fluent in English (written and spoken), with knowledge of Russian being an advantage.

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